Crohn’s & Colitis Australia is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act) as well as other applicable laws protecting privacy.
What information do we collect?
We collect personal information from you that is necessary to provide our services and for our non-profit business operations. Personal information includes information or an opinion about an individual that is reasonably identifiable. If you choose not to provide the information we request from you, we may not be able to provide you with services.
We may collect the following types of personal information:
- mailing or street address;
- email address;
- telephone number and other contact details;
- age or date of birth;
- health information;
- credit card information;
- your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
- details of the products or services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
- any additional information relating to you that you provide to us directly through our website or online forum or indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information; and
- any other personal information that may be required in order to facilitate your dealings with us.
In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract.
How do we collect your information?
We may collect personal information either directly from you, or from third parties. We may collect this information when you:
- interact with our services, sites, content and advertising;
- participate in our health programs;
- register to become a user of our online user forum and submit any posts;
- communicate with us through correspondence, chats, email and telephone;
- share information with us from other social applications, services or websites;
- apply for a membership with Crohn’s & Colitis Australia; and
- make a donation to us.
Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes.
To supply products and services
When we sell products or services through our website, we collect any personal information needed to supply those goods or services to you.
To conduct training programs
We collect personal information (including health information) about our members, their family members and other carers for the purposes of providing our training programs.
To facilitate health programs and medical research
We collect personal for the purpose of facilitating health related programs. With the consent of the relevant person, this information may include health information.
We may share this information with select funding and research partners, who may use your anonymised data for health and medical research.
To distribute publications
Crohn’s & Colitis Australia distributes newsletters and other communications in print and electronic form from time to time. Recipients may choose to have their names and addresses removed from the distribution of one, several or all of these publications.
In accordance with the Spam Act and the Privacy Act, you may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (such as an unsubscribe link).
To conduct events
We collect personal information about members who wish to join or participate in events and programs we conduct. The information may include photographs and other personal information and information about family members and other carers, as well as photographs and videos. This information is used to administer these events and to promote and seek support for such events and for the activities of Crohn’s & Colitis Australia. With the consent of the relevant person, this information may include health information.
To communicate with our donors and supporters
We collect personal information about our current and potential donors and supporters so that we can encourage, record and acknowledge their support and communicate with them about Crohn’s & Colitis Australia and our activities.
To operate our website and online user’s forum
When you use the Crohn’s & Colitis Australia website you may choose to provide your name, email address or other personal details in order for us to respond to queries submitted through the website.
Our website does not store cookies on your computer, although cookies are used in a transient manner during your visit to our website so that we can provide dynamic functionality such as a shopping cart that remembers what you have placed in it. We may change this in the future if it becomes desirable. Cookies can track the way people use a website and visitors who have registered with a website; they do not personally identify individuals.
By registering and using our online user forum, you will be supplying us with personal information. Any personal information which you supply to us when registering as a user of the forum will be used in connection with the administration of your user account and may be displayed to other users of the forum to identify you or your posts. We may, but are not required to, provide functionality through the forum which allows you to limit the extent to which that personal information is displayed to other users.
To assist with your queries
You may also choose to provide us with your name or other contact details when you call us by phone or write to us so that we can respond to your requests for information about Crohn’s & Colitis Australia.
As part of our general operations
Crohn’s & Colitis Australia also collects personal information about individuals who are, or are employed by, our suppliers (including service and content providers), contractors, agents and partners. Generally, if appropriate, we will state why we are collecting personal information when we collect it and how we plan to use it or these things will be obvious when we collect the information.
Employees and contractors
Information about third parties
Disclosing personal information
For the purposes we have described, we may disclose your personal information:
- to our suppliers (including service providers), contractors, agents, and partners who help us deliver our services and programs;
- (with consent) to select funding and research partners who may use your data for medical research purposes;
- to members of our regional Volunteer Teams;
- to our staff, consultants and advisers;
- to anyone to whom our assets or business (or any part of it) may be transferred;
- to the extent indicated above, to users of our online user forum;
- where you have otherwise consented; or
- as otherwise required or authorised by law.
We will take reasonable steps to ensure that the persons and organisations to whom we disclose personal information are bound to protect the privacy of that personal information.
We will not give your personal information to any outside organisations for the purpose of allowing them to market their goods or services to you unless you permit us to do so.
Disclosure of personal information outside Australia
Some of the persons to whom we disclose personal information may be situated outside Australia. For example, our promotional material may include photographs and other personal information about staff, students and visitors and may be made available to the public, including on the internet and outside Australia. When you post personal information on the forum, it will also be made available to other users of the forum, which may include some overseas users.
Using our website
When you visit our website, we may record anonymous information about your visit and log the following information for statistical purposes and to allow us to develop better online services:
- your server address;
- your operating system (for example Windows, Mac etc);
- your top level domain name (for example .com, .gov, .au, .uk etc);
- the date and time of your visit to the site;
- the pages accessed and the documents downloaded;
- the previous site visited; and
- the type of browser used.
This information is not specific to an individual and is used for system administration purposes, as well as statistical analysis. While anonymous information does not tell us anything about you specifically, it tells us about how you use our site.
Third party links
Storage and Security
We may hold your personal information in either electronic form on our secure databases and/or in hard copy on our premises.
We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information.
All transactions completed on our website are encrypted (securely coded) during the process of being entered into our website by a visitor and transmitted to Crohn’s & Colitis Australia or the website database. Crohn’s & Colitis Australia does not store any credit card information on any internet server.
Information that we collect about you is only held as long as it is needed for the purpose for which it is collected, or until any applicable legal obligation to hold the information ends. We are legally required to keep records of all transactions that involve payment to us for seven years. We store such records securely, and it can be accessed only by authorised staff. Electronic records of transactions can only be accessed by authorised staff.
While Crohn’s & Colitis Australia endeavours to provide a secure Internet environment, users should note that there are inherent risks associated with transmission of information via the Internet.
Accessing and correcting your personal information
We will take all reasonable steps to ensure that personal information is accurate, up to date and complete. If you think that any personal information we hold about you is not accurate, complete or up-to-date, you may request us to correct that information. We will take reasonable steps to correct such personal information unless we disagree with you about whether the information is accurate, complete and up-to-date.
We will provide you with access to most personal information (including health information) that we have about you, but sometimes that will not be possible, in which case we will tell you why. If you would like to access your information or to find out what information we have about you please contact Leanne Raven at the contact details given below.
When you request access, we may need to take measures to verify your identity.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
If you have a complaint, enquiry or would like further information about our privacy policies or practices, please contact Leanne Raven by phoning 03 9815 1266, emailing [email protected] or by writing to:
Crohn’s & Colitis Australia
PO Box 777
Camberwell South 3124