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Your default user name is your membership number and your password is your surname. After you log in, you can change your user name and password via the 'My Details' tab at the top of the page.

If you are having trouble logging in, please email us at: [email protected] or call 1800 138 029.

Not yet a member? Join today. Check out our members benefits.

If you have forgotten your login details or need assistance with your membership, please email us at: [email protected], or call 1800 138 029.

Prefer to renew manually? Download this form and fill it out and send it to us.

When logging in, please note the following:

  • If you joined after August 2014, you created your own username and password to log in.
  • If you joined prior to August 2014, then by default:
    • Your membership number (found on your Can’t Wait Card) is your user name
    • Your Surname is your password (first letter must be capital)
  • Your username is not your email address.
  • We recommend using Google Chrome or Mozilla Firefox when accessing our Member’s Area, as our portal is currently experiencing known issues with Apple devices and some other platforms

Not a member?

Check out our member benefits page to see what’s included.