Log In

If you have forgotten your login details or need assistance with your membership, please email us at: [email protected], or call 1800 138 029.

Prefer to renew manually? Download this form and fill it out and send it to us.


When logging in, please note the following:

  • If you joined after August 2014, you created your own username and password to log in.
  • If you joined prior to August 2014, then by default:
    • Your membership number (found on your Can’t Wait Card) is your user name
    • Your Surname is your password (first letter must be capital)
  • Your username is not your email address.
  • We recommend using Google Chrome or Mozilla Firefox when accessing our Member’s Area, as our portal is currently experiencing known issues with Apple devices and some other platforms

Not a member?

Check out our member benefits page to see what’s included.