IBD Telephone Helplines

If you want to speak to someone about Crohn’s disease or ulcerative colitis information, support or ways to manage your health, CCA offers two telephone support services:

Just call 1800 138 029, press option 1 and choose which line you think will best meet your needs.

Crohn's and Colitis Helpline

Individual help, information and guidance on Crohn’s disease or ulcerative colitis, provided by our Helpline Coordinator.

Common topics our Helpline assists with include:

  • Investigations and diagnosing Crohn’s disease or ulcerative colitis
  • General information about symptoms, treatment, medication and surgery
  • Seeking health professionals with experience on managing IBD
  • Alternative or complementary therapies
  • Difficulty coping and anxiety
  • Employment, workplace, school and education Issues
  • Overseas visitors, travelling with IBD and insurance cover
  • Centrelink, NDIS, sickness benefits, disability insurance and income protection

Or you may just want someone to chat to about living with Crohn’s or colitis.

To access the Crohn’s and Colitis Helpline, call 1800 138 029, press Option 1 and choose Helpline.

Crohn's and Colitis NurseLine

Crohn's and Colitis NurseLineChoose this service to book an appointment to speak with a Registered Nurse with specialised knowledge of Crohn’s disease and ulcerative colitis (an IBD Nurse). They can help you with education, support and help you build your own personalised care plan. Or you can simply call to have a chat. You can call the nurse back at other times you or your family need to and they will recall your information, so you don’t have to repeat your history each time.

The service is available to people with IBD, their family and those close to them.

How this service works:

  • Call 1800 138 029, press Option 1 and choose NurseLine or email [email protected] to schedule a time to talk to the nurse.
  • Our nurse will call you at the scheduled time, listen to your needs and help develop a care plan for you and, if you want, those caring for you. The telephone consultation will usually take 30 minutes or more.
  • You can call back for an appointment at any time and our IBD nurse will be able to access your discussions to date.

All information and advice provided by the Helpline and NurseLine is of a general nature and does not replace the advice of your treating doctor and healthcare professionals. Always consult with your treating healthcare professionals about management of your condition.

The Crohn’s and Colitis Helpline is sponsored by:

  Pfizer logo  Takeda logo

The Crohn’s and Colitis NurseLine service is conducted in coordination with researchers at the Centre for Community-Driven Research.

Centre for Community Driven Research